Troubleshoot basic computer and networking issues using appropriate testing equipment
Used ticketing software (Remedy) to manage and organize customer tickets
Used Jira and Confluence for issuance and project tracking
Updated servers, software, and hardware under supervision
Troubleshoot a variety of technical and non-technical issues users were having with their workstations and online applications
Provided technical support for the Navy Continuous Training Environment (NCTE)
Tracked and reported NCTE equipment inventory
Updated and created Standard Operating Procedures for various processes
Organizde warehouse and Lab equipment and consumable items
Issued and documented NCTE equipment movement within NWDC

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